Privacy Policy

I. Introduction and Scope

By accessing or using the website www.smartgarrage.com (the "Website"), you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and processing of your Personal Information as described herein. If you do not agree with this Policy, please do not use the Website or provide Personal Information. Not providing required Personal Information may prevent us from delivering certain services.

II. Personal Information Collected by Us

What is Personal Information?

"Personal Information" means any information relating to an identified or identifiable natural person, including but not limited to name, contact details, identifiers, account credentials, and any other information that can be used to identify you directly or indirectly.

Personal Information You Provide Directly

  • Account and registration details (name, email, phone number, address).
  • Service booking details and transaction information when you request services via the Website.
  • Communications and support queries you submit to our customer service team.
  • Application materials and related information if you apply for a role through our Website (resume, contact details, interview notes).
  • Information submitted through forms, surveys, promotions, contests, and event registrations.

Personal Information Collected Automatically

When you visit the Website, we automatically collect technical and usage data such as:

  • IP address and device identifiers;
  • Browser type, operating system, pages visited, time spent, and referrer URLs;
  • Cookies and similar tracking technologies (see Section VIII — Cookie Policy).

Personal Information from Third Parties

We may receive Personal Information from service providers, business partners, public sources, or third-party integrations where you have permitted data sharing (for example, when you choose to sign in via a third-party identity provider).

III. Purposes for Which Personal Information Will Be Collected and Used

We process Personal Information for the following purposes, including but not limited to:

  • To provide, operate, and maintain the Website and our services;
  • To process bookings, transactions, and payments;
  • To respond to enquiries, requests, and provide customer support;
  • To send administrative information, service updates, and (where consented) marketing communications;
  • To perform analytics, improve our services, detect and prevent fraud and unlawful activity;
  • To evaluate job applications and manage recruitment processes;
  • To comply with legal obligations and enforce our terms and agreements.

IV. Sharing of Personal Information

We do not sell Personal Information. We may share Personal Information with:

  • Service providers: hosting, analytics, payment processors, email delivery, customer support platforms, and other vendors who perform services on our behalf;
  • Affiliates and partners: where necessary to provide joint services or support;
  • Legal and regulatory authorities: in response to lawful requests or to protect our rights;
  • Business transfers: in the event of a merger, acquisition, sale of assets, or insolvency.

All third parties are required to implement appropriate security and confidentiality safeguards when processing Personal Information on our behalf.

V. Retention of Personal Information

We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, to satisfy legal, tax, or accounting requirements, and to resolve disputes. Where retention is no longer required, we will securely delete or anonymize the data.

VI. Security of Information

We implement appropriate technical and organizational measures designed to protect the security of Personal Information. These measures include encryption in transit, access controls, secure hosting environments, and periodic security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

VII. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the Personal Information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your Personal Information (subject to legal retention requirements);
  • Withdraw consent where processing is based on consent; and
  • Opt-out of marketing communications.

To exercise these rights, contact us using the details in Section X. We will verify requests and respond in accordance with applicable laws.

VIII. Cookie Policy

We use cookies and similar technologies to provide essential functionality, analyze usage, and support marketing activities.

  • Essential cookies: required for core website functionality and cannot be disabled via the site (though you may block cookies in your browser).
  • Analytics & performance cookies: used to understand site usage and improve the Website.
  • Advertising & personalization cookies: used to deliver relevant ads and measure campaign effectiveness.

Your browser settings allow you to refuse or remove cookies. Blocking cookies may affect the functionality of the Website.

IX. Geographic Scope of Site

The Website is controlled and operated from India. We primarily store and process data in India but may transfer Personal Information to other jurisdictions in compliance with applicable laws. By using the Website, you consent to such transfers as described in this Policy.

X. Contacting Our Grievance Officer

If you have questions, concerns, or complaints about this Policy or our data practices, please contact our Grievance Officer:

Grievance Officer
SmartGarrage Automotive Private Limited
Email: hello@smartgarrage.com

XI. Future Changes

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review the Policy periodically.